I can not connect

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Issue: I can not connect to Hot VPN on my iPhone, iPad or other iOS devices.

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
Solution 3:


If solution 1, solution 2 or solution 3 fails, reboot your iOS device

If you have followed all the steps and your device still don’t work your location in any of the following countries: China, UAE, Pakistan, Iran, Oman, Qatar, Saudi Arabia. Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not connect to Virtual location

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Issue: I can not connect to the Virtual Location I want using Hot VPN on my iOS devices. Like I want to connect to UK location, but I can not connect

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
Solution 3:


If you have a premium subscription and If you can connect to a few virtual locations while you can not connect to a few virtual locations, please contact to our support by filling out this form and provide us the details of which location you cannot connect and the screenshot of the error

"System error"

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Issue: You are showing an alert box containing the message "System error"

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
Solution 3:


If solution 1, solution 2 or solution 3 fails, reboot your iOS device

If you have followed all the steps and your device still don’t work your location in any of the following countries: China, UAE, Pakistan, Iran, Oman, Qatar, Saudi Arabia. Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not connect from my country

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Issue: I can not connect to Hot VPN from a country using iPhone.iPad or any iOS devices

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
Solution 3:


If solution 1, solution 2 or solution 3 fails, reboot your iOS device

If you have followed all the steps and your device still don’t work your location in any of the following countries: China, UAE, Pakistan, Iran, Oman, Qatar, Saudi Arabia. Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

VPN speed reduction

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Issue: My internet is very slow when I use Hot VPN on my iOS Device. I am a Premium Member, but I can not even watch movies on Netflix and cannot even watch video on YouTube.

Before troubleshooting your iOS device, please make sure:

Slow internet speed on iOS Device

When you are connected to Hot VPN or any other VPN service, data going in and out travel through VPN server, that is how unblocking and anonymity works, For example, if you are at Dubai and you are connected to New York VPN server, data will come to you after going to New York first. This extra travel of data costs 30-50% of speed reduction in the premium server, which is very normal, in free VPN the reduction is 90-95%. So first make sure you have good internet speed when you want to see a video using Hot VPN.

If you have ensured the above condition and still finding that the internet is slow, the following solution may help you
Solution 1:
Solution 2:
Solution 3:
Solution 4
If the following 4 solutions do not help with speed and you find your speed is being affected by 50% or more while using Hot VPN, please run the following test and contact our support team by filling out this form

To perform a speed test on your iOS Device:

Note: Upload all screenshots in a cloud drive like iCloud or Google Drive and share the link in the form

Service temporarily unavailable

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Issue: I am getting a message "Service temporarily unavailable"

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
Solution 3:


If solution 1, solution 2 or solution 3 fails, reboot your iOS device

If you have followed all the steps and your device still don’t work your location in any of the following countries: China, UAE, Pakistan, Iran, Oman, Qatar, Saudi Arabia. Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not connect to the internet when VPN is on

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Issue: I can not connect to the internet after I turn on Hot VPN on my iPhone,iPad or iOS Devices

Before troubleshooting your iOS device, please make sure:

Solution:


If the above solution did not solve the issue, please contact our support by filling out this form.

Can not validate the server certificate

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Issue: I am seeing an error message that "Can not validate server certificate"

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
Solution 3:


If solution 1, solution 2 or solution 3 fails, reboot your iOS device

If you have followed all the steps and your device still don’t work your location in any of the following countries: China, UAE, Pakistan, Iran, Oman, Qatar, Saudi Arabia. Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

VPN server did not respond

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Issue: I am seeing an error message that "VPN server did not respond"

Before troubleshooting your iOS device, please make sure:

Solution:
If you have followed all the steps and your device still don’t work your location in any of the following countries: China, UAE, Pakistan, Iran, Oman, Qatar, Saudi Arabia. Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not access Netflix

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Issue: I am a Premium Member and I can not connect to Netflix while connected to HotVPN

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not access Hulu

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Issue: I am a Premium Member and I can not connect to Hulu while connected to HotVPN

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not access Pandora

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Issue: I am a Premium Member and I can not connect to Pandora while connected to HotVPN

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not access BBC Radio

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Issue: I am a Premium Member and I can not connect to BBC radio while connected to HotVPN

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not access Hotstar

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Issue: I am a Premium Member and I can not connect to Hotstar while connected to HotVPN

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Can not access iTV player

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Issue: I am a Premium Member and I can not connect to iTV Player while connected to HotVPN

Before troubleshooting your iOS device, please make sure:

Solution 1:
Solution 2:
If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Install VPN profile

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Issue: I do not know how to install VPN Profile for Hot VPN

Before troubleshooting your iOS device, please make sure:

Solution:
Note: Depending on the security preference you have set on your iOS device, your device may ask you to either enter your "iOS pin security code" or to "Scan your fingerprint" after tapping allow button to allow Hot VPN to install VPN Profile on your device

If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Re-Install VPN profile

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Issue: I want to re-install VPN Profile for Hot VPN

Before troubleshooting your iOS device, please make sure:

Solution:
Note: Depending on the security preference you have set on your iOS device, your device may ask you to either enter your "iOS pin security code" or to "Scan your fingerprint" after tapping allow button to allow Hot VPN to install VPN Profile on your device

If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Uninstall Hot VPN

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Issue: I want to uninstall Hot VPN
Solution:

Restore purchase

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Issue: I am a paid, premium user and my subscription is active on in free Trial Period, But HotVPN thinks I need to pay again. I already purchased one subscription plan in iTunes on my iPhone,iPad or any iOS devices

The reason of problem: Sometimes Hot VPN app needs to get your purchase information again so that Hot VPN App can avail you all the premium features. This is done by using Hot VPN’s restore purchase feature, which is connecting the Hot VPN to your iTunes to verify your purchase.

How to restore your premium subscription in Hot VPN purchased in iTunes
Before restoring purchase, please make sure of the following:
To restore an active premium subscription:

Cancel subscription

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Issue: I want to cancel my Hot VPN subscription that I purchased on my iOS device or through iTunes, But I can not find a way to cancel my subscription. How can I cancel my Hot VPN subscription on my iPhone?

First: Please note that Apple’s policy does not allow us to manage your subscription. Apple policy also requests that you cancel Hot VPN subscription directly through them. Our customer support team do not access to cancel your subscription.

Before canceling the subscription, please make sure that you are signed into your account with the same Apple ID with which you originally purchased your premium subscription.

From iOS 9 and iOS 10
From iOS 11 and iOS 12
From Your Computer


Note: If Hot VPN is not listed under your subscriptions, it means that your subscription has been already canceled or you never actually was subscribed. If you run into any issue or problem while performing this cancelation, contact iTunes Support Express

Request a refund

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Issue: I would like to get a refund for my Hot VPN premium subscription. How can I get a refund?

Please note that, since you purchased your premium subscription through iTunes, Apple’s Policy request you that you ask for both cancel and refund directly through them as well.

Get a Refund using iPhone or iPad:
Get a refund using the Web:
Get a refund using iTunes on Windows/Mac:


Note: Please make sure you have canceled the auto-renewal on your Premium subscription in iTunes before requesting a refund

Premium version asked to pay

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Issue: I am a paid, premium user and my subscription is active or in free Trial Period, But HotVPN thinks I need to pay again. I already purchased one subscription plan in iTunes on my iPhone,iPad or any iOS devices
How to restore your premium subscription in Hot VPN purchased in iTunes
Before restoring purchase, please make sure of the following: To restore an active premium subscription:

If it does not work, please remove the app, install the latest version of Hot VPN App and restore purchase again.

If the above solutions do not work, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Price is not accurate

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Issue: Price I see in the Hot VPN app and price I see after clicking in-app purchase is not accurate. For example, for a monthly subscription, I see 12.99$ in the app, but I see 14.99$ when I asked to pay.

Note that we do not collect tax or any other cost imposed by your government. If you are from a country where Apple has to give tax or fee from your in-App purchase Apple add that extra fee to your in-app purchase and directly give to your Government. That is why some-time your charge may be higher than what you have seen inside the app.

Like every developer, we have to give 30% of what we get from the in-app purchase. Like from your 12.99$ subscription apple take 30% what is 3.89$ and give us 9.10$

If you have any further question, Please contact our support by filling out this form and provide us with a description of the issue and screenshot( if applicable)

Choosing the right subscription

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Issue: I see you have 5 subscription option, I can not decide which one is best suitable for me.

We do have 5 subscription option with a different price tag. Weekly, Monthly, 3 Monthly, 5 Monthly, Yearly.

For general user we do recommend yearly package, though you are giving 69.99$/year, but your calculated per months fee is actually 5.83$ which is 50% cheaper than Monthly option which is 12.99$ . It also comes with 1 week free trial so you can test the water before you swim.

But if you are just traveling somewhere for a week or months and you need VPN only for that time, We do recommend you purchase shorter period of subscription, like weekly, Monthly etc

What is Hot VPN?

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Hot VPN is the World’s Fastest VPN for iOS Devices that adds unparalleled security and privacy to your Wifi and Mobile Data Network, to protect you from hacker steal your data, hide you from your ISP seeing the list of websites you have visited. Hot VPN also gives you total internet freedom through you can access any website and app from anywhere.

How to use Hot VPN?

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To ensure your privacy and security you just need to turn your protection on in Hot VPN App. Change to any virtual location you want by selecting the server button. For example, if you want to see Hotstar, you have to choose India
The virtual location you choose in the app will make it appear as if you are located in that country

Can I set my own IP Address?

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Hot VPN has a pool of hundreds of thousands of IP Address in our server. When you connect to our server we see which IP is least busy in that location and assign that to your connect. It ensures your privacy since you are not in control of your IP Address.
We do not currently offer the option to choose specific IP Address.

Hot VPN IP Addresses

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Hot VPN offers Dynamic IP Addresses what changes periodically to ensure you are getting what you have paid for, what is anonymity and security. It makes it harder for snooper or hackers to identify you or access your private information such as your bank account details by adding an additional layer of protection to your data.

Hot VPN Premium

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Hot VPN Premium subscriptions add more features to double ensure your privacy and security

In case you have a free account, you can enjoy free-trial of a premium account for 7 days

Hot VPN Free

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Hot VPN Free Edition provides only San-Francisco, US IP Addresses which allows users to access blocked content in the US only. Free version only gives limited content visibility . It also comes with slower speed based on how users are using this.

Hot VPN free is also supported by ads. The Ad is how we make money to keep this limited service for free.

You can try premium account with 7 days free trial

Stream Video with Hot VPN

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Hot VPN Premium subscription ensures that you enjoy great streaming video quality while using Video streaming services.

You can unblock all major video content platform by selecting the right virtual location.

Hot VPN keeps no log

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Hot VPN do not collect any personally identifiable information from any users. Hot VPN believes that your data, internet activity is your own properly and by not tracking them we ensures your privacy and security. We do not collect, store, share IP Address you are at and the website you are connecting to. Our No Log Policy applies to both Hot VPN free and premium subscribers.

Please note that Hot VPN can only protect your and privacy, security and encrypts your internet activity when you have turned the protection on.

Hot VPN does not work as anti-virus

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Hot VPN is a VPN company, not an Antivirus company. We can only protect your internet session. We can not protect your iOS device from malware or virus.

Email us

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For any other issues, please email us at [email protected]